Overview

TERMS & CONDITIONS

Reservation

  • We take full payment at the time of booking.

Cancellation by Guest

  • All guest cancellations must be made by email to info@vatisker.tours
  • If the guest cancels their booking at any time up until 7 days before the tour date, 50% of the booking fee will be refunded and the remaining 50% is retained by VATISKER.TOURS 
  • If the guest cancels their booking at any time within 7 days before the tour date, VATISKER.TOURS will retain the full amount of the booking fee and no refund will be given
  • If the guest cancels their booking due to circumstances demonstrably outside of their control due to for example disruption due to weather conditions, a full refund of the booking fee will be applied

Cancellation by VATISKER.TOURS

  • At any time up to the scheduled tour time, if an operational issue arises where it is not possible to conduct the tour, all bookings are refunded in full.

General

  • Please note that the time for which a tour is scheduled is its departure time. Guests are therefore advised to arrive at least 15 minutes prior to the tour departure time.
  • Please let us know if you have any medical concerns or issues. Our vehicles are fitted with first aid kits and our drivers are fully insured, but you are ultimately responsible for your own welfare whilst on tour.

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